Damon Driscoll

Perr&Knight

Help Desk Technician • Sep. 2024 — Present

• Provide first-line IT support for desktops, laptops, and mobile devices, managing tickets through ServiceDesk Plus.
• Set up new PCs, including adding them to the correct shares, security groups, patching, and rolling out software using Endpoint Central.
• Administer user and computer accounts in Active Directory and troubleshoot LAN/WAN issues.
• Support hardware/software installations and provide technical assistance across Office 365 and other key applications.

E&S Grounding Solutions

IT Help Desk Technician • Feb. 2024 — June 2024

• Provided technical support to end-users, resolving hardware and software issues using ServiceNow.
• Assisted with setup and configuration of desktops, laptops, and mobile devices, utilizing Windows Server 2019.
• Managed user accounts and permissions with Active Directory.
• Supported and troubleshooted Microsoft Office 365 applications, including Outlook, Word, and Teams.
• Conducted remote support using TeamViewer and Microsoft Remote Desktop.

Donald Bren School of Information and Computer Sciences

Computer Science Lab Instructor • Sept. 2023 — Dec. 2023

• Facilitated comprehensive understanding of fundamental computer science concepts, encompassing syntax, data structures, and web sockets to support student learning.
• Offered personalized assistance in debugging students' code, ensuring comprehension and proficiency.
• Conducted regular lab sessions three times a week, fostering an environment for clarifying course-related inquiries and providing valuable guidance.

University of California, Irvine

Bachelors of Science, Computer Science • Sept. 2019 — Dec. 2023

CompTIA Security+

Oct. 2024 — Oct. 2027

CompTIA A+

July 2024 — July 2027

Full Stack Movie Store

AWS, Tomcat, MySQL, Java, JDBC, jQuery • April 2023 — June 2023

• Developed a full stack movie store website using Java, Apache Tomcat, and MySQL on AWS, enabling robust search, sorting, and cart functionality with secure login and session management.
• Engineered a responsive frontend with jQuery for dynamic content retrieval, Bootstrap for styling, and implemented JSON-based data transfer between frontend and backend.
• Implemented advanced features like connection pooling, master-slave replication, and load balancer setup for scalability, alongside an Android app mirroring the website's functionalities.

Terminal-Based Blackjack

C++, CMake, Github Actions • Dec. 2023 — Jan. 2024

• Developed a terminal-based blackjack game replicating casino rules, which warned players of basic strategy errors.
• Utilized C++ to construct distinct classes for the game, deck, and individual cards, ensuring modularity and code organization.
• Implemented GitHub Actions to automate the compilation of versions compatible with Ubuntu, macOS, and Windows upon repository updates.

Deep-Q Minecraft Agent

PyTorch, Python • Jan. 2023 — March 2023

• Engineered a Deep-Q Network enabling a Minecraft agent to effectively navigate and land safely in water following substantial falls.
• Orchestrated the creation of an image-contextualizing agent, optimizing actions to maximize reward attainment.
• Engaged in a collaborative effort with a team of two to iteratively develop and troubleshoot issues, contributing to project milestones.

• Programming Languages: Python, Java, C/C++, JavaScript
• Web Development: HTML, CSS, jQuery, Bootstrap
• Backend Technologies: Tomcat, MySQL, JDBC, SQL (MySQL, PostgreSQL)
• DevOps/Cloud: AWS, Heroku, Docker, GitHub Actions, Git
• Machine Learning/AI: PyTorch, Deep-Q Networks
• IT Support: Windows Server 2019, Active Directory, Microsoft Office 365, ServiceNow
• Tools/Software: CMake, TeamViewer, Microsoft Remote Desktop
• Version Control: Git
• Other: Experience with setting up and managing Docker instances using Portainer, experience with remote support, and debugging in educational settings.